Refund & Return Policy

At GLOWLIS, customer satisfaction is important to us. If you wish to return an item, you may request a return within 14 days of receiving your order by contacting info@glowlisbeauty.com. To be eligible for a return, the product must be unopened, unused, in the same condition in which it was received, and returned in its original packaging with all seals, labels, and protective materials intact. Proof of purchase or a valid order confirmation is required. Returns that do not meet these conditions may be refused.

Returns must be authorized before being shipped. Items returned without prior approval will not be accepted. If your return request is approved, we will provide you with the appropriate return instructions and shipping address.

Unless the return is the result of our error, including the shipment of an incorrect or defective item, all return shipping costs are the sole responsibility of the customer. Original shipping charges are non-refundable. We recommend using a tracked shipping service, as GLOWLIS is not responsible for returns lost or damaged during transit.

Upon receiving your order, you should inspect it carefully. If you believe that the product is damaged, defective, incorrect, or incomplete, you must contact us within 7 days of delivery and provide your order number together with clear photographs of both the product and, where applicable, the external packaging. We will review the claim and determine the appropriate resolution at our sole discretion.

For hygiene and consumer safety reasons, we do not accept returns of opened or used skincare or personal care products, products with broken or removed safety seals, personalized or custom-made items, gift cards, promotional or complimentary products, or items purchased during final sale or clearance promotions, except where otherwise required by applicable law.

We do not offer direct exchanges. If your return is approved, you may place a new order for the desired product after the refund has been processed.

Customers located within the European Union may benefit from the statutory 14-day withdrawal right where applicable. However, in accordance with applicable consumer protection legislation, this right does not apply to sealed cosmetic or personal care products that have been opened after delivery for hygiene and health protection reasons. Any eligible return must still be unopened, unused, and in its original condition and packaging.

Once your return has been received and inspected, we will notify you whether your refund has been approved. If approved, the refund will be issued to the original payment method within 10 business days. Depending on your financial institution, additional processing time may be required before the funds appear in your account. If more than 15 business days have passed since your refund was approved, please contact info@glowlisbeauty.com.

Orders may only be cancelled before they have entered processing or shipment. Once an order has been processed or dispatched, cancellation is no longer possible.

If you experience any issue with your order, we encourage you to contact us before initiating a payment dispute or chargeback. GLOWLIS reserves the right to contest any fraudulent, abusive, or unjustified chargeback to the fullest extent permitted by applicable law.

By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.