Terms of service
TERMS OF SERVICE
Welcome to GLOWLIS. These Terms of Service (“Terms”) govern access to and use of our website, products, and services, including purchases made through our online store. By accessing or using our website, you agree to comply with these Terms, subject to applicable law. If you do not agree with these Terms, please refrain from using our website. For any questions, please contact us at info@glowlisbeauty.com.
1. ELIGIBILITY
By accessing or using this website, you confirm that you are at least 18 years old or have the necessary consent of a parent or legal guardian, that you are legally capable of entering into binding agreements, and that all information provided during registration, checkout, or other interactions with our services is accurate, complete, and current. You agree to use the website exclusively for lawful purposes and in accordance with these Terms.
2. PRODUCTS AND PRODUCT INFORMATION
GLOWLIS makes reasonable efforts to ensure that product descriptions, photographs, ingredients, specifications, availability, and other information displayed on our website are accurate and up to date. However, minor variations in color, appearance, packaging, or presentation may occur due to manufacturing differences, device settings, or product updates. We reserve the right to modify, discontinue, replace, or limit the availability of products at any time, subject to applicable consumer protection laws. Customers should always review the information provided on the actual product packaging, including ingredients, instructions, precautions, and warnings, before use. Any material changes to product characteristics will be communicated where required by law.
3. PRICING AND AVAILABILITY
All prices, promotional offers, discounts, and product availability are subject to change without prior notice, except where an order has already become binding. Prices, applicable taxes, delivery charges, and other mandatory costs will be disclosed during checkout as required by applicable law. Although we strive to maintain accurate pricing and product information, occasional technical or typographical errors may occur. Where an obvious error affects an order, GLOWLIS may contact the customer to arrange a correction or cancellation and, where applicable, issue a full refund. Nothing in this section limits any mandatory consumer rights.
4. ORDERS AND ORDER ACCEPTANCE
Placing an order constitutes an offer to purchase the selected products and does not automatically guarantee acceptance. GLOWLIS reserves the right to refuse, verify, limit, or cancel orders where reasonably necessary, including in cases of suspected fraud, unauthorized transactions, payment irregularities, inaccurate customer information, stock shortages, or obvious pricing errors. Additional verification may be requested before processing an order. If an order is cancelled after payment has been collected, the corresponding amount will be refunded in accordance with applicable law. Customers remain entitled to all statutory cancellation and consumer protection rights applicable to their purchases.
5. PAYMENTS
Available payment methods, applicable prices, taxes, shipping charges, and any additional costs are displayed during checkout. Payments are processed through authorized third-party payment service providers and may be subject to transaction verification, fraud prevention procedures, and applicable provider terms. GLOWLIS does not intentionally store complete payment card details on its own systems. Orders may be delayed or cancelled where payment authorization fails or additional verification is reasonably required. Any applicable payment obligations and consumer protections remain governed by the terms disclosed at checkout and applicable law.
6. SHIPPING AND DELIVERY
Order processing procedures, available shipping methods, estimated delivery times, shipping charges, and relevant delivery conditions are described in our Shipping Policy. Delivery estimates may vary depending on destination, carrier operations, customs procedures, public holidays, weather conditions, and circumstances beyond our reasonable control. Customers are responsible for providing accurate shipping information and notifying us promptly of any errors. GLOWLIS will comply with all applicable statutory delivery obligations, including mandatory rules governing delivery delays, loss, damage, and transfer of risk to consumers. Nothing in these Terms excludes any delivery-related rights that cannot legally be restricted.
7. RETURNS, REFUNDS AND GUARANTEES
Returns, exchanges, refunds, statutory withdrawal rights, and any voluntary promotional guarantees are governed by our published Refund & Return Policy and the specific terms applicable to each guarantee. Where offered, our 90-day money-back guarantee applies only to qualifying purchases and is subject to its published eligibility requirements, conditions, and exclusions. Promotional guarantees are separate from, and do not replace or restrict, any mandatory statutory consumer rights. Customers are encouraged to review the applicable policies before purchasing and may contact info@glowlisbeauty.com for assistance.
8. PRODUCT USE, SAFETY AND MEDICAL DISCLAIMER
GLOWLIS products are cosmetic products intended exclusively for external use and must be used strictly in accordance with the directions, recommended application times, intended areas of use, precautions, and warnings provided on the packaging, product labeling, and accompanying instructions. Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition, and all skincare information, ingredient descriptions, recommendations, statements, and other content made available through our website or marketing materials are provided for general informational purposes only and must not be interpreted as professional medical advice, diagnosis, or treatment. Individual skin characteristics, sensitivities, allergies, pre-existing conditions, skincare routines, environmental factors, and other circumstances may influence how a product is tolerated and the cosmetic results obtained. Accordingly, individual experiences and results may vary, and no specific cosmetic outcome, improvement, timeframe, or universal product suitability is guaranteed unless expressly stated and supported by appropriate evidence. Before using any GLOWLIS product, customers should carefully examine the complete ingredient list, follow all applicable instructions and safety warnings, and perform a patch test before initial use, particularly if they have sensitive skin, known allergies, or a history of adverse reactions to cosmetic ingredients. Products must not be applied to broken, damaged, inflamed, infected, freshly irritated, or otherwise compromised skin, nor to the eyes, mucous membranes, intimate areas, or any other body areas not expressly indicated in the product instructions. Customers must not exceed the recommended application time or frequency and must follow all rinsing and removal instructions. Additional caution is recommended when using products alongside retinoids, exfoliating acids, prescription skincare, dermatological treatments, or other potentially irritating substances. Individuals with diagnosed or suspected skin conditions, known or suspected allergies, a history of significant skin sensitivity, ongoing medical or dermatological treatment, pregnancy, breastfeeding, or any uncertainty regarding ingredient compatibility or product suitability should consult a qualified physician, dermatologist, or other appropriate healthcare professional before using the product. If irritation, redness, itching, burning, swelling, discomfort, an allergic reaction, or any other unexpected adverse effect occurs, use should be discontinued immediately and the affected area rinsed thoroughly with water where appropriate. Customers should promptly consult a healthcare professional if symptoms persist, worsen, or cause concern, and seek immediate medical attention in the event of a severe reaction. Use should not be resumed following a suspected adverse reaction without appropriate professional guidance. GLOWLIS does not provide individualized medical assessments and cannot determine whether a particular product is appropriate for every individual's circumstances. To the fullest extent permitted by applicable law, GLOWLIS shall not be responsible for adverse outcomes directly resulting from use contrary to clear product instructions, warnings, or precautions, without prejudice to any liability arising from defective products, inadequate safety information, negligence, or other circumstances for which liability cannot lawfully be excluded or limited. Nothing in this section restricts mandatory consumer rights or applicable product safety protections.
9. WEBSITE INFORMATION AND DISCLAIMERS
Information provided through our website is made available in good faith for general informational, commercial, and product-related purposes. Although GLOWLIS makes reasonable efforts to maintain accurate and updated information, occasional errors, omissions, technical inaccuracies, or outdated content may occur. Website content should not be relied upon as a substitute for professional medical, dermatological, legal, or other specialist advice. Customers should contact us if they require clarification regarding product characteristics, ingredients, usage instructions, orders, or applicable policies. Nothing in this section excludes obligations relating to accurate product descriptions, mandatory disclosures, or consumer protection requirements.
10. INTELLECTUAL PROPERTY
All content displayed on this website, including trademarks, brand names, logos, product names, photographs, videos, graphics, illustrations, written materials, product descriptions, website design, and other intellectual property, belongs to GLOWLIS or its respective licensors unless otherwise indicated. Such materials are protected by applicable intellectual property laws and may not be reproduced, copied, modified, distributed, republished, commercially exploited, or otherwise used without prior written authorization, except where permitted by law. Unauthorized use may result in appropriate legal action.
11. PROHIBITED USE
Users agree not to use the website or its services for unlawful, fraudulent, abusive, misleading, or unauthorized purposes. Prohibited activities include attempting to compromise website security, accessing restricted systems without authorization, introducing malicious software, impersonating other individuals or entities, submitting fraudulent transactions, interfering with website functionality, and collecting protected content through unauthorized automated methods. GLOWLIS reserves the right to restrict, suspend, or terminate access where reasonably necessary to protect its website, customers, business operations, or legal interests, subject to applicable law.
12. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, GLOWLIS shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, services, or products where such losses are not legally recoverable, including certain losses of profits, business opportunities, or data. GLOWLIS shall not be responsible for damage directly resulting from improper use of products contrary to clear instructions or safety warnings, except where responsibility cannot legally be excluded. Nothing in these Terms excludes or restricts liability for death or personal injury where prohibited by law, defective products, fraud, intentional misconduct, negligence where liability cannot be excluded, breach of mandatory consumer protection obligations, or any other liability that cannot lawfully be limited. Any limitation of liability shall apply only to the extent valid and enforceable under the law governing the relevant transaction and shall not affect statutory remedies available to consumers.
13. WARRANTIES AND CONSUMER RIGHTS
GLOWLIS makes reasonable efforts to maintain the functionality, security, and availability of its website but cannot guarantee uninterrupted access or the absence of temporary technical disruptions. Any disclaimers concerning website availability or functionality apply only to the extent permitted by law. Products purchased through our online store remain subject to all applicable mandatory legal guarantees, conformity requirements, product safety obligations, and consumer remedies. Nothing in these Terms shall exclude, reduce, or override rights that cannot legally be waived or restricted.
14. THIRD-PARTY SERVICES
Our website may integrate or provide access to third-party services, including payment processors, delivery providers, analytics services, ecommerce applications, and external websites. Such services may operate under their own terms, conditions, and privacy policies. Although we make reasonable efforts to work with reputable providers, GLOWLIS does not control every aspect of independently operated third-party platforms. Nothing in this section excludes any responsibility imposed on GLOWLIS by applicable law for its own contractual obligations or for third-party providers acting on its behalf where legal responsibility remains with GLOWLIS.
15. PRIVACY AND PERSONAL DATA
The collection, processing, storage, disclosure, and protection of personal information are described in our Privacy Policy, which forms a separate part of our website's legal information. Personal data is processed in accordance with applicable data protection legislation and the lawful bases identified in that policy. Where consent is legally required, it will be requested separately and may be withdrawn in accordance with applicable law. Accessing or using our website does not automatically constitute consent to all forms of personal data processing.
16. FORCE MAJEURE
GLOWLIS shall not be responsible for delays or failures to perform contractual obligations to the extent directly caused by extraordinary circumstances beyond its reasonable control, including natural disasters, armed conflicts, government restrictions, major transportation disruptions, widespread infrastructure failures, or similar events, where such circumstances legally justify the relevant delay or non-performance. We will take reasonable measures to mitigate disruptions and communicate material delays where appropriate. Mandatory consumer rights, including any applicable cancellation or reimbursement rights, remain unaffected.
17. MODIFICATIONS TO THESE TERMS
GLOWLIS reserves the right to update or modify these Terms from time to time to reflect changes in business operations, website functionality, products, services, or applicable legal requirements. Updated Terms will be published on our website and will take effect as indicated in the revised version. Changes will not retroactively alter the conditions of completed purchases or remove rights already acquired by customers without a valid legal basis. Where legally required, appropriate notice or consent will be obtained before material changes take effect.
18. SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent court or authority, the remaining provisions shall continue in full force and effect to the extent permitted by law. Any invalid provision shall be interpreted or treated in accordance with applicable legal requirements without affecting the validity or enforceability of the remaining Terms.
19. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms and any disputes arising from their interpretation or application shall be governed by the law applicable to the relevant contractual relationship, subject to mandatory consumer protection provisions that cannot be excluded by agreement. Where customers reside in jurisdictions providing mandatory consumer protections, including applicable European Union legislation, nothing in these Terms deprives them of those protections. Disputes shall be resolved in accordance with applicable jurisdictional rules, including any mandatory provisions protecting consumers. Customers may contact GLOWLIS directly to seek assistance or an amicable resolution before initiating formal proceedings, without prejudice to their legal rights.
20. CONTACT INFORMATION
For questions regarding these Terms of Service, product information, safety concerns, orders, shipping, returns, refunds, or other customer service matters, please contact GLOWLIS at info@glowlisbeauty.com